Nexus Privacy Notice

Nexus Notes Limited (‘Nexus’ ‘we’ ‘us’ ‘our’) is committed to protecting your personal data. This privacy notice explains how and why we use your information when you visit our website (‘the Platform’) or use our services.

We are the data controller of the personal information we process.

How we collect your information

We may collect information when you:

• browse and use our Platform
• create a member account with us
• sign up for a subscription
• upload or download study notes (‘Notes’) to the Platform
• request feedback on your work via our Tutor service
• sign up to be a Tutor
• give us your consent for us to contact you via email, post or message
• get in touch with us directly via email, phone, post, message or social media platforms

We may also collect information from third party sites such as analytic or advertising platforms.

Information we collect about you

• When you sign up for an account we collect data such as: your name, date of birth, email address, username, phone number, gender, address, country, schools and universities you attended, courses you studied and your year of graduation.

• If you reach out to us via any social media platforms, we may collect public details from your social media profile, and the content of your messages or posts you make to us.

• We will collect details about payments to and from your Nexus accounts including: any subscriptions you sign up for from us; or any author commission that has been generated from any Notes you upload, or tutor commission from any feedback you provide.

• Details you give us which we pass to our partners when you let us know you’re interested in their services (like recruitment companies and graduate hiring companies).

• Information you give us through any chat or messaging services. Any answers you give to any surveys or reviews about Nexus, our services, or Notes. We may collect user content that you post on our Platform, such as Note reviews.

• We may collect information about your interactions with our Platform and services: such as Notes you have downloaded to your library, or inferences drawn about your preferences based on your usage of the Platform.

• Technical information may be collected from any devices you use to access our Platform or Services such as: mobile device ID, internet protocol (IP) address, your login data, browser type, time zone setting and location, URL information, operating system and platform and other technology related information about the devices you use to access the Platform.

Cookies

Cookies help keep you and Nexus safe and give you a better experience on the Platform. Cookies help a site, like our Platform, remember you, so it knows when you come back. They help the Platform then show things that are relevant to you, or help remember information you’ve already entered so you don’t need to do it again. The length of time cookies are stored depends on the cookies, some cookies we use last only until you leave the Platform and close your internet browser, others will last longer in order to remember you each time you visit the Platform.

We use strictly necessary cookies if they are necessary for the performance of a contract with you, or because using them is in our legitimate interests. We use all other cookies with your consent.

Most are third party cookies that belong to another website and not Nexus.

We use the following types of cookies:

• Strictly necessary cookies: are required for the operation of our Platform. For example, cookies that enable you to log into secure areas of our Platform.
• Functionality cookies: are used to recognise you when you return to our Platform. This enables us to personalise our content, and remember your preferences.
• Analytical/performance cookies: allow us to recognise and count the number of visitors, and to see how visitors move around our Platform. This helps us improve the way our Platform works.
• Targeting/Advertising cookies: record your visit to our Platform, the pages and links you visited. We will use this information to make our Platform and the advertising more relevant to you. We may also share this information with third parties for this purpose.
• Social networking cookies: help us manage our social media, including enabling you to share content. We may also share this information with third parties for this purpose.

Disabling Cookies. You can set your browser to refuse or disable all or some cookies. If you do this please note some parts of our Platform may become inaccessible or may not function properly.

Our reasons for using your information

We will only collect personal information about you if we have a lawful basis for doing so. Lawful reasons for collecting information include: a contractual or legal duty, legitimate interest, public interest or consent.

You don’t have to share information about yourself if you don’t want to. But if you don’t you may not be able to use some (or any) of our services.

We may use your information in order to:

• manage our relationship with you and provide services to you
• fix issues with the service and improve the quality of the services
• use data analytics to analyse activity and help improve the Platform and our services
• send you information about our services and promotions we may offer
• understand the effectiveness of promotions or advertising we offer you
• conduct marketing research to improve the services
• manage Nexus’s business risk and financial affairs, business planning, marketing and forecasting
• comply with our legal obligations
• prevent fraud

Marketing

Marketing preferences means what information you would or would not like to receive from us, including if you have opted into or out of any direct marketing. We will use your information to let you know about other products or services (such as graduate hiring & recruitment) that may be of interest to you where you have given your consent and where we have a legitimate interest in doing so. You can change your marketing preferences at any time by contacting us at support@nexusnotes.com.

Who we share your information with

We may share your information with the following types of third parties:

• companies that give services to us. They may have access to your information if it is necessary for them to perform their tasks on our behalf. They are obligated to not disclose or use it for any other purposes.
• anyone you give us permission to share it with. This will may include companies that reach out to introduce their own services to you via our Platform or by other ways of contact you have agreed to.
• law enforcement or fraud agencies such as banks, the courts or police.
• other external parties where necessary to meet to our legal obligations.

We may also share your details with people or companies such as owners or advisors if our business purchases another business, or is sold or merged with another business.

Transfer of your information

Perfornal information we collect about you might be processed outside the European Economic Area (‘EEA’). We will implement appropriate safeguards to ensure a similar degree of protection is afforded to it as if it were processed in the EEA.

Retention of your information

We will not retain your information for any longer than we think is necessary and will take into account: our legal and contractual obligations, our legitimate interests, any statute of limitations under law, and guidelines issued by data protection authorities.

Security

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Please remember that you are responsible for keeping your account login and password confidential.

Your rights

You have a right to:

• access the personal data we hold about you, or get a copy of it.
• ask for a copy of the personal data in a machine-readable format.
• ask us to correct inaccurate data.
• ask us to delete, block or suppress your data (though for legal reasons we might not always be able to do it).
• say no to us using your data for direct marketing.
• withdraw any consent you’ve given us.
• object on legitimate grounds to the processing of your personal information.

If you wish to exercise any of your rights please contact us at team@nexusnotes.com.

Changes to this Notice

This notice was last updated on 10 March 2021. Historic versions can be obtained by contacting us at support@nexusnotes.com.

We may provide other privacy notices at specific times when we are collecting or processing your personal data. This Privacy notice supplements and is in addition to any other notices we give, and it is not intended to override them.

Questions & Contact

If you have any questions or would like to speak with us further about this notice or information we process please contact us at support@nexusnotes.com.